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KYC Verification Guide
KYC (Know Your Customer) verification is required by most licensed casinos to prevent fraud, money laundering, and underage gambling. Here's everything you need to know to complete verification smoothly.
What is KYC and Why is it Required?
Understanding the purpose and legal requirements behind identity verification.
What is KYC?
KYC stands for "Know Your Customer". It's a verification process where you prove your identity by providing documents like ID, proof of address, and payment method verification.
Why Casinos Require KYC:
- •Legal Compliance: Gambling regulators (like UKGC, MGA, Curacao) require licensed casinos to verify player identities
- •Prevent Money Laundering: Casinos must ensure funds aren't from illegal sources
- •Age Verification: Confirm players are 18+ (or 21+ in some jurisdictions)
- •Prevent Fraud: Stop identity theft, stolen payment methods, and multiple accounts
- •Responsible Gambling: Enforce self-exclusion programs and limit violations
Crypto Casinos & KYC
Some crypto casinos (like Stake.com, Shuffle.com) don't require KYC upfront, but they may request it:
- For large withdrawals (usually $2,000-$10,000+)
- If suspicious activity is detected
- Randomly as part of regulatory compliance
- For VIP status or special promotions
Note
Even if a casino advertises 'No KYC', be prepared to verify if you win big. It's better to complete KYC proactively than to have funds frozen during verification.
Documents You'll Need
Standard documents required for KYC verification at most casinos.
1. Proof of Identity (POI)
Purpose: Confirms your name, date of birth, and identity.
Accepted Documents:
- Government-issued ID (passport, driver's license, national ID card)
- Must be current and not expired
- Must show photo, full name, date of birth, and expiry date
Photo Requirements: Clear, full document visible, all four corners showing, no glare or blur.
2. Proof of Address (POA)
Purpose: Confirms your residential address matches the one registered on your account.
Accepted Documents:
- Utility bill (electricity, water, gas, internet)
- Bank statement
- Government correspondence (tax letter, voter registration)
- Lease or rental agreement
Requirements: Must be dated within the last 3 months (some casinos accept 6 months), show your full name and full address clearly.
3. Proof of Payment (POP)
Purpose: Confirms you own the payment method used for deposits.
For Credit/Debit Cards:
- Photo of card (front only)
- Hide middle 8 digits, showing only first 4 and last 4
- Cover CVV on back
- Must show your name and expiry date
For Bank Account:
- Bank statement showing your name, account number, and bank name
- Screenshot of online banking (with IBAN/account number visible)
4. Selfie/Video Verification
Some casinos require a selfie holding your ID next to your face, or a video verification.
Requirements: Clear photo, ID readable, your face clearly visible, sometimes holding a note with casino name and date.
How to Complete KYC Verification
Step-by-step process to submit your documents and get verified quickly.
Step-by-Step Process:
- Log in to your casino account and navigate to Account Settings or Profile section
- Find the Verification/KYC section (usually under "Account Verification", "KYC", or "Documents")
- Prepare your documents: Take clear photos or scan documents according to requirements
- Upload documents: Follow the casino's upload process, usually selecting document type then uploading the file
- Wait for review: Verification typically takes 24-72 hours, sometimes faster
- Check email: Casino will email you when verification is complete or if they need additional documents
- Resubmit if needed: If documents are rejected, address the issues noted and resubmit
Document Photo Tips for Fast Approval:
- ✓Take photos in good lighting (natural daylight is best)
- ✓Ensure all text is sharp and readable
- ✓Show all four corners of the document
- ✓Avoid glare, shadows, or reflections
- ✓Use JPG or PNG format, under 5MB file size
- ✓Don't edit, crop heavily, or use filters
Remember
Never submit fake or edited documents. This will result in permanent account closure and forfeiture of all funds. Always use genuine, unaltered documents.
Common KYC Issues & How to Fix Them
Troubleshooting verification problems and avoiding common mistakes.
❌ Issue: Document Rejected - "Blurry or Unreadable"
Solution:
- Retake photo in better lighting
- Use your phone's camera app (higher quality than screenshot)
- Hold phone steady or use a tripod/flat surface
- Make sure camera lens is clean
❌ Issue: "Document is Expired"
Solution:
- Renew your ID before attempting KYC
- Use an alternative valid ID (passport instead of driver's license)
- Some casinos accept recently expired IDs (within 3 months), check with support
❌ Issue: "Name Doesn't Match Account"
Solution:
- Ensure name on account exactly matches ID (including middle names, hyphens)
- Contact support to update account name if typo was made
- If name changed (marriage, etc.), provide legal name change document
❌ Issue: "Address Doesn't Match"
Solution:
- Update account address to match your proof of address document
- Make sure format matches exactly (St. vs Street, Apt vs Apartment)
- If recently moved, get a utility bill or bank statement at new address
❌ Issue: "Document Too Old"
Solution:
- For proof of address, must be within last 3 months
- Request a new utility bill or bank statement
- Download current statement from online banking
❌ Issue: Verification Taking Forever
Solution:
- Standard verification takes 24-72 hours
- If longer, contact support via live chat or email
- Ask for status update and if additional documents are needed
- Escalate if no response after 5 business days
Privacy & Security Concerns
Understanding how casinos handle your personal data and keeping your information safe.
How Casinos Handle Your Data
Licensed casinos are required to follow strict data protection laws (GDPR in EU, similar laws elsewhere):
- Documents are encrypted and stored securely
- Only authorized compliance staff can access KYC documents
- Data is not sold to third parties
- You have the right to request deletion after account closure
Protecting Yourself:
- •Only submit KYC to licensed, reputable casinos
- •Check the casino's privacy policy before submitting documents
- •Never email documents - always use the casino's secure upload portal
- •For credit cards, hide middle digits and CVV as instructed
- •Be wary of casinos with no license or poor reputation
Red Flags - Don't Submit KYC If:
- Casino has no visible license or regulation
- Negative reviews mention identity theft or data breaches
- They request excessive documents beyond standard KYC (tax returns, full bank statements, etc.)
- They ask you to email sensitive documents instead of using secure upload
- The website isn't HTTPS encrypted
After Verification: What to Expect
Understanding what happens once you're verified and maintaining your account status.
Once Verified:
- ✓Full access to deposits and withdrawals without restrictions
- ✓Faster withdrawal processing times
- ✓Higher withdrawal limits (depending on casino)
- ✓Eligibility for VIP programs and exclusive bonuses
- ✓Account security and fraud protection
Additional Verification Requests
Even after initial verification, casinos may request additional documents:
- Source of wealth/funds for very large deposits or withdrawals (e.g., $50,000+)
- Updated proof of address if you move
- New payment method verification if you add cards or accounts
- Re-verification if your ID expires
Keeping Your Verification Current
- Update your account if you change address
- Renew expired documents proactively before making large withdrawals
- Add new payment methods through KYC process when needed
- Respond promptly to any casino requests for additional verification
Note
Completing KYC proactively (before making your first withdrawal) saves time and avoids the frustration of waiting for verification when you want to cash out.
The casino services and affiliate links provided on this website are intended for use only in jurisdictions where online gambling is legal. It is your responsibility to ensure that accessing and using these services is permitted by the laws of your country or region. We do not endorse or facilitate illegal gambling, and we strongly advise you to verify the legality of online gambling in your location before engaging in any activity.
The casino services and affiliate links provided on this website are intended for use only in jurisdictions where online gambling is legal. It is your responsibility to ensure that accessing and using these services is permitted by the laws of your country or region. We do not endorse or facilitate illegal gambling, and we strongly advise you to verify the legality of online gambling in your location before engaging in any activity.